Customer Service & Operations Manager – Spare Parts / Automotive Sector

📍 Querétaro, Qro. | 🧭 Hybrid modality (minimum 3 on-site days per week)
💰 Salary: $60,000 MXN monthly + superior benefits

Do you have experience leading customer service teams in spare parts warehouses and working with large automotive clients? This is your opportunity!

🏢 About the Company:

Mexican company dedicated to the manufacturing of industrial machinery, with a spare parts warehouse and distribution center in Querétaro, providing service to clients nationwide.

🎯 Key Responsibilities:

Lead customer service operations for the spare parts warehouse.

Ensure excellent service experience for large automotive clients.

Coordinate administrative and logistics processes between warehouse, sales, and after-sales.

Ensure compliance with internal policies.

Monitor KPIs and performance indicators.

Manage and develop the team.

✅ Profile Requirements:

Bachelor’s degree in Business Administration or related field.

Minimum 5 years’ experience in customer service, logistics, and warehouse operations in the automotive sector.

Proven leadership experience.

Proficient in SAP (Materials and Sales modules).

Advanced English.

Willingness to travel occasionally.

💼 We Offer:

Monthly salary: $60,000 MXN

Superior benefits package:

Company car

Gasoline vouchers