Site Reliability Engineer (SRE)

Location: Monterrey, Nuevo León, Mexico
Language requirement: Fluent English (spoken and written)

About the Role

We’re looking for a Site Reliability Engineer (SRE) with a passion for Application Performance Monitoring (APM) and system optimization.

In this role, you’ll be at the heart of ensuring the reliability, scalability, and performance  mission-critical applications. You’ll work closely with software engineering and operations teams to design monitoring strategies, analyze performance, and proactively prevent issues before they affect users.

If you thrive in fast-paced environments, love solving complex technical challenges, and enjoy turning data into insight, this is the role for you.

What You’ll Do

• Design and manage APM strategies using tools like Elastic APM, Datadog, Dynatrace, or similar platforms.

• Perform deep performance analysis, tracing distributed requests and identifying bottlenecks in both code and infrastructure.

• Build real-time dashboards and alerting systems using Grafana, Kibana, or equivalent tools to visualize system health.

• Proactively monitor systems to detect performance degradations, security threats, and system failures — before users are impacted.

• Define and track Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to continuously improve reliability.

• Lead Root Cause Analysis (RCA) sessions after incidents and implement corrective actions to prevent recurrence.

• Automate repetitive tasks and monitoring setups using Python, Bash, or PowerShell.

• Collaborate with cross-functional teams to embed reliability, performance, and observability best practices into every stage of development.

• Continuously refine tools, processes, and APM strategies to enhance efficiency, reliability, and visibility across platforms.

• Engage with stakeholders to understand performance challenges and shape the platform roadmap.

What You Bring

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

• 5+ years of experience in Site Reliability, DevOps, or Performance Engineering roles.

• Proven hands-on experience with APM tools such as Elastic APM, Datadog, Dynatrace, New Relic, or AppDynamics.

• Expertise in the Elastic Stack (Elasticsearch, Logstash, Kibana, Beats) for logging, monitoring, and APM.

• Deep understanding of SRE principles, DevOps methodologies, and Production Support operations.

• Strong scripting ability in Python, Bash, or PowerShell for automation and analysis.

• Solid grasp of Linux/Unix systems, networking fundamentals, and distributed system architecture.

• Experience with containerization (Docker) and orchestration (Kubernetes).

• Excellent analytical, problem-solving, and collaboration skills, with the ability to communicate effectively in a global team.

Preferred Skills

• Fluent English (Mandatory)

• Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or Chef.

• Familiarity with cloud-native services (AWS, Azure, or GCP) and serverless architectures (AWS Lambda, Azure Functions).

• Knowledge of CI/CD tools like GitHub Actions, Azure DevOps, or Jenkins.

• Understanding of other observability pillars, including metrics (Prometheus) and logging.

• Experience working in agile environments.