Requirements

• Bachelor's degree in Systems Engineering, Information Technology, Computer Science, or a related field.

• Minimum of 2–4 years of experience in hardware and software technical support.

• Knowledge of Windows and/or Linux system administration, Microsoft 365 support, and Active Directory account management.

• Demonstrated ability to troubleshoot hardware and software issues using Zoom, Slack, and remote desktop tools.

• Identity & Access (Okta): Proficiency in Okta administration, with primary tasks including password resets, troubleshooting Multi-Factor Authentication (MFA), and user lifecycle management.

• Proficiency in Jira Service Management (JSM); high ticket hygiene and SLA management are essential.

• Effective communication, customer service orientation, and ability to document technical procedures.

Main Responsibilities

• Resolve user requests and incidents via tickets, email, and phone, ensuring agreed-upon response times.

• Monitor and maintain hardware and software inventory, log changes, and manage licensing.

• Create and maintain technical documentation: user guides, support procedures, and incident logs.

• Participate in IT projects: software deployments, migrations, new site installations, and infrastructure upgrades.

• Provide basic user training on corporate tools and cybersecurity best practices.

Candidate Profile

• Soft Skills: Strong self-starter with excellent written communication skills. Must be able to work in real-time to ensure no knowledge loss during this temporary assignment.

• Reliability: Must have a stable, high-speed home internet connection and a secure workspace.

We Offer:

• Competitive salary

• 100% remote work

• Collaborative and stable work environment.